Ledger.com/start —
Getting Started Reference
A clear starting point for preparing your device, understanding the setup sequence, and keeping the information that protects access to your digital assets private.
A general orientation to common setup concepts. Exact screens, supported assets, features, and instructions vary by device, app version, and region; confirm details in current official documentation.
Quick Reference
Use this map to identify what to check at each stage. It is a planning aid, not a substitute for the instructions provided with your specific product.
| Stage | Focus | Before moving on |
|---|---|---|
| 01 Preparation | Device, computer or phone, and trusted source | Confirm compatibility and source authenticity |
| 02 Setup | Initial configuration and app pairing | Follow prompts on the device itself |
| 03 Verification | Addresses and transaction details | Compare important details on-device |
| 04 Security | PIN, device custody, and privacy | Keep credentials away from others |
| 05 Recovery | Backup phrase storage and continuity | Secure it offline and privately |
Preparation
Set aside uninterrupted time and use a private environment. Obtain a device through a source you trust, inspect its packaging and condition, and consult the official support material for your model. Do not rely on a second-hand setup guide when the device interface or software may have changed.
Prepare a compatible computer or mobile device, a reliable connection, and any required cable. Install companion software only from an official publisher or verified app store listing. Check operating-system compatibility and make sure you can recognize the publisher before downloading.
Good preparation reduces mistakes. Avoid rushing through prompts, especially those involving recovery information, account access, or a transfer of value.
Setup Flow
The exact setup sequence depends on the device and software release. Treat on-screen instructions from the verified app and the physical device as authoritative.
- 01
Confirm your source
Start from the manufacturer’s official site or verified application listing. Be cautious with sponsored search results, unsolicited links, and look-alike domains.
- 02
Initialize the device
Follow the device prompts to create or restore access as appropriate. Read each confirmation carefully; do not accept unexplained instructions from a caller or message.
- 03
Record recovery details
If a recovery phrase is generated, write it down using the method described in official guidance. Confirm it only through the intended device flow.
- 04
Pair and review
Connect the device to compatible software, then learn how accounts and supported assets are displayed. Availability can vary.
- 05
Verify before action
Review destination and transaction details on the hardware device before approving. Stop if the information differs from what you expect.
Security Reference
A hardware wallet is one part of a security process. The device helps keep sensitive signing operations separate, but safe outcomes also depend on your decisions, software source, and the information you disclose.
Use official download channels and check the domain before entering or following instructions.
Inspect transaction information on the device display; do not approve details based only on a computer screen.
Do not share your PIN or recovery phrase. Legitimate support should not ask you to disclose them.
Recovery Information
A recovery phrase is a sensitive backup that can restore wallet access in compatible circumstances. It is not a password-reset code and should be treated as a secret with substantial consequences. A person who sees or copies it may be able to act independently of your device.
Keep the written backup private, physically secure, and protected from loss or damage according to the manufacturer’s recommendations. Do not photograph it, store it in cloud notes, send it to yourself, or enter it into a computer or phone. Avoid making extra copies without a deliberate plan for securing each one.
If a phrase has been exposed, assume it is compromised and consult current official guidance promptly from a trusted device and source. Do not post the words while asking for help; support staff and community members do not need to see them.
Troubleshooting Basics
When setup does not behave as expected, pause before repeating actions. Note the device model, operating system, app version, and the wording of any error—without capturing or sharing secret information. Check that the cable, connection, and software compatibility match current official requirements.
If a device is not recognized or an account is not visible, avoid downloading unofficial utilities or changing security settings based on forum instructions. Check the official status and help resources for known compatibility notes, then follow the troubleshooting path for your specific model. If the issue concerns an unexpected transaction, suspected exposure, or possible tampering, stop and seek trusted official guidance. Never share your recovery phrase as a diagnostic step.
Safety Checklist
Before continuing with wallet configuration or a supported transfer, take a moment to verify the essentials.
- ✓I reached the companion software through a trusted, verified source.
- ✓I am following instructions for my exact device and current software.
- ✓My PIN and recovery information are private and not entered online.
- ✓I understand what I am confirming before approving on-device.
- ✓I know where to find official support without relying on unsolicited messages.
Ready to proceed thoughtfully.
If anything feels unexpected, pause and verify before taking action.
Independent Resource Notice
This page is an independent informational reference. It is not an official Ledger website, product manual, customer-support channel, or endorsement. “Ledger” and related names are used only to identify the subject matter and remain the property of their respective owners.
Product interfaces, supported assets, and security recommendations may change. Always confirm current, device-specific information through the manufacturer’s official website and documentation. This material is educational and is not financial, investment, legal, or cybersecurity advice tailored to your circumstances.